IT Support.

I'm here to keep your IT systems running smoothly. From websites and email accounts to off-site backups and disaster recovery, I provide proactive and reactive IT support for organisations of all kinds.

Website Hosting

Managed website hosting gives my clients peace of mind. Hundreds of small organisations trust me to keep their websites online, backed by expert technicians who proactively monitor the platform night and day.

Whether you need reliable hosting for a small business website or something more advanced, I'm here to help. Hosting includes hourly off-site backups, so should the worst happen, your website can be restored promptly.

For clients who want extra reassurance, I can also set up uptime monitoring — an alert is triggered the moment a website becomes unavailable, enabling a faster response for sites that are critical to your operations.

Email Hosting & Management

Alongside website hosting, I host email accounts for my clients — generally on the same server as their websites, though I can also set up dedicated email hosting through platforms like Google Workspace or Microsoft 365 if required.

Email hosting demands an in-depth understanding of DNS management and spam filtering. Spam is a massive problem, and the major email providers have responded by tightening security and clamping down on illegitimate email — changing how legitimate email must prove itself in the process. By staying on top of everything happening behind the scenes, and proactively monitoring my delivery systems, I can offer a reliable and cost-effective email platform.

DNS Management

DNS (Domain Name System) records are the technical details attached to every domain name. They determine how your email and website traffic is routed, demonstrate domain ownership, and prevent your domain from being 'spoofed'.

I've been looking after my clients' domain names for decades, ensuring they're renewed on time and correctly configured. Let me take the headache out of DNS management.

Backups & Disaster Recovery

Resilient backups are vital for every organisation. I can develop and implement backup systems for your data, with a preference for cloud-based solutions that store everything off-site — so if your premises were burgled, flooded or destroyed by fire, your data would be safe elsewhere.

Alongside backups, I can help you develop a disaster recovery plan to get you back on your feet quickly: how to recover your data, restore your email and telephone systems, reconfigure your core software, and communicate with your customers while you do.

Wired & Wireless Networking

Few things are more disruptive to a busy organisation than an unreliable network — poor coverage can even lead to data loss or corruption. From configuring new routers to installing switches and cabling, I can deliver reliable wired and wireless networking, troubleshoot problems and implement improvements.

VoIP Telephone Systems

VoIP (Voice over Internet Protocol) is an internet-based telephone system that works just like a traditional landline, but with many advantages over its copper-based cousin:

• Run multiple numbers affordably on a single line.
• Use VoIP apps on mobiles, reducing dependence on physical handsets.
• Place extensions in different locations — anywhere in the world.
• Choose numbers outside your geographic area.
• Enjoy flexible call routing, voicemail and call handling options.

I recommend VoIP to any client looking to upgrade their telephone system. I can design and implement a flexible VoIP setup for your organisation, and even oversee the transfer of your existing landline number.

Cyber Security & Anti-Phishing Training

Cyber security needs to be taken seriously — organisations of all kinds can suffer terribly if criminals gain access to their IT systems. I advise on best practice, implement resilient systems and provide cyber security and anti-phishing training for your team. Making sure your people can recognise threats and scams is one of the most effective ways to prevent the worst from happening.

Hardware Setup & Virus Protection

Setting up new hardware can be confusing and time-consuming. I can configure new laptops, desktops, smartphones and tablets for your organisation — handling operating system setup, removing bloatware, installing and licensing software, setting up email accounts, transferring documents and favourites between devices, and safely formatting or disposing of old equipment.

And while modern computers are far better protected than they once were, viruses and spyware can still be a problem. I can advise on protection and remove infections from affected machines.